Understanding and Addressing Conflict — Verbal Intervention Training 🚹

$179.00

Duration

7.5 Hours

Language

English

Method of Delivery

In-Person

What You Will Learn

Accredited & Customized Courses

Course Content

This course content includes the following topics:

  1. Introduction to conflict and conflict styles
  2. Understanding the causes of conflict
  3. De-escalation techniques
  4. Active listening and empathy
  5. Effective communication strategies
  6. Negotiation skills
  7. Creating win-win solutions
  8. Developing an action plan for managing conflict

 

Course Description

This course aims to equip individuals with the knowledge and skills necessary to effectively address and manage conflicts through verbal intervention.

Participants will learn how to identify various conflict styles, understand the underlying causes of conflict, and use communication strategies to de-escalate tense situations.

The course will also cover techniques for active listening, expressing empathy, and negotiating to achieve a mutually satisfactory outcome.

$179.00

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