Communication Skills – Level 2

$130.00

Duration

14 Hours

Language

English

Method of Delivery

Online (asynchronous fully self-directed learning)

What You Will Learn

Accredited & Customized Courses

Course Content

This course content includes the following topics:

  1. Cultural competency
  2. Cultural safety
  3. Active listening for meaning
  4. Emotional intelligence
  5. Dealing with conflict
  6. Setting limits

The course includes an assignment, a course evaluation and certificate of completion.

Course Description

Building on Communication Skills 1, we discuss communication techniques that are important for providing trauma-informed and effective client care.

We explore topics such as active listening for meaning, empathy, assertive communication, maintaining professional composure and setting boundaries, particularly where dual relationships may exist in small communities and our workplace.

NOTE:  The Communication Skills – Level 1 is prerequisite for this course

$130.00

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