Communication Skills – Level 1

$130.00

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Accredited & Customized Courses

$130.00

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Course Content

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This course content includes the following topics:

Exploring the term ‘trauma-informed’
Examining social location, inherent bias and racism
Intersectionality
Building rapport and trust
The importance of confidentiality
Being nonjudgmental
Knowing flexibility
Creating a safe space for clients

The course includes a quiz, a course evaluation and certificate of completion.

Course Description

Working with individuals and families, perhaps for the first time, requires some special attention to core communication skills.

This leveled course in communications for frontline staff working with community members or clients helps build competency, and in turn professional competence, in working with clients and the public.

$130.00

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7.5 Hours

English

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