Communication Skills – Level 1 (QC)

$130.00

Duration

14 Hours

Language

English

Method of Delivery

Online (asynchronous fully self-directed learning)

What You Will Learn

Accredited & Customized Courses

Course Content

This course content includes the following topics:

  1. Exploring the term ‘trauma-informed’
  2. Examining social location, inherent bias and racism
  3. Intersectionality
  4. Building rapport and trust
  5. The importance of confidentiality
  6. Being nonjudgmental
  7. Knowing flexibility
  8. Creating a safe space for clients

The course includes a quiz, a course evaluation and certificate of completion.

Course Description

This course contains content that is Quebec-specific.

Working with individuals and families, perhaps for the first time, requires some special attention to core communication skills.

This leveled course in communications for frontline staff working with community members or clients helps build competency, and in turn professional competence, in working with clients and the public.

$130.00

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